Shipping Policy

This Shipping Policy applies to orders placed with OSC Fabrication & Finishes.

Order Processing and Production

Many of our products are custom, made-to-order, fabricated, laser-cut, engraved, or otherwise produced specifically for each order.

Production and processing times vary depending on the product, quantity, material availability, customization requirements, and current workload.

When a specific production or lead time is provided on a product page, that timeframe should be considered an estimate unless otherwise stated.

Production time is separate from carrier transit time.

In-Stock Products

Products that are currently in stock and do not require customization will be prepared for shipment as soon as reasonably possible.

Orders containing both in-stock and made-to-order products may be held until the entire order is ready to ship unless separate arrangements are made.

Made-to-Order and Custom Products

Custom and made-to-order products will not ship until production and quality-control checks have been completed.

Lead times may vary because of:

• Material availability

• Production requirements

• Customization

• Order volume

• Supplier delays

• Equipment or manufacturing delays

• Other circumstances outside of our reasonable control

We make reasonable efforts to fulfill orders within any estimated lead time provided, but estimated production dates are not guaranteed delivery dates.

Shipping Rates

Shipping charges are calculated and displayed during checkout when applicable.

Shipping costs may vary depending on:

• Product size

• Product weight

• Shipping destination

• Selected carrier

• Shipping service

• Packaging requirements

Any available shipping options will be displayed at checkout.

Delivery Estimates

Delivery estimates provided at checkout or by the shipping carrier begin after the order has been completed and transferred to the carrier.

Carrier delivery estimates do not include production or order-processing time.

Once an order has been accepted by the carrier, delivery times are controlled by the carrier and cannot be guaranteed by OSC Fabrication & Finishes.

Tracking Information

When tracking is available, tracking information will be provided after the order has shipped.

Please allow time for the carrier's tracking system to update after a shipping label has been created.

Creation of a shipping label does not necessarily mean the package has already been accepted or scanned by the carrier.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please verify your:

• Name

• Street address

• Apartment, unit, or suite number

• City

• State

• ZIP code

If an incorrect or incomplete address causes a package to be returned, redirected, delayed, or reshipped, the customer may be responsible for any additional shipping charges.

We cannot guarantee that a shipping address can be changed after an order has entered fulfillment.

Lost or Delayed Packages

Once a package has been transferred to the shipping carrier, delays may occur due to weather, transportation disruptions, carrier operations, incorrect addresses, holidays, or other circumstances outside of our control.

If tracking shows an unusual delay, please contact us and we will provide reasonable assistance with reviewing the shipment.

A carrier delay alone does not qualify an order for cancellation or refund.

Delivered Packages

Orders marked as delivered by the carrier are considered delivered to the address provided with the order.

Customers should make arrangements to receive and secure packages after delivery.

If tracking shows that a package was delivered but you cannot locate it, please check the delivery area, household members, neighbors when appropriate, and contact the carrier.

Damaged Shipments

Please inspect your package promptly after delivery.

If an item arrives damaged during shipping, please contact us as soon as possible and preferably within 48 hours of delivery.

Keep all original packaging and provide photographs of:

• The shipping container

• Shipping label

• Internal packaging

• Visible package damage

• The affected product

Shipping-damage claims will be handled in accordance with our Return & Refund Policy.

Incorrect or Missing Items

If you receive an incorrect item or something is missing from your shipment, please contact us promptly so we can review the order and correct the issue when appropriate.

International Shipping

International shipping availability may vary by product and destination.

Customers ordering internationally are responsible for any applicable customs duties, import taxes, brokerage charges, tariffs, or other fees imposed by the destination country unless otherwise stated during checkout.

Customs processing may cause additional delivery delays outside of our control.

Questions

For questions regarding production status, shipping, tracking, or delivery, please contact:

OSC Fabrication & Finishes
Manvel, Texas

You may also contact us through the contact methods provided on our website.